Anyone contrary to those listed immediately
above and any person who is an employee or elected member of the City of
Canning and their immediate family members.
This survey is an exercise to see the current
level of community needs, wants and expectations in regards to services that a
local government should offer the community.
The survey is designed to force the user to consider
other alternatives, to push the boundaries of what they believe their ideal
services and levels of services are. By repeating the questions and
continuously showing various options the intent is that the user will consider
things they possibly would not have considered and start to make hard choices.
They survey model is an adaptive trade-off analysis, which
is a robust and complex model that is designed to provide the City with a
reliable understanding of choice behaviour.
The
survey is long because the software determines the number of options that need
to be given to ensure that the survey can learn from your responses. As you
progress through, the survey adapts to your responses and starts to offer
options that are unique to the answers you are providing. Each survey is
different and the length may vary for each user based on the answers that they
provide.
Is the survey designed to trick me and change my answers?
No,
the survey is not designed to trick anyone. It is designed to be an adaptive
trade-off analysis survey. The software is intuitive to the responses given and
builds on the answers offering alternative options for consideration. The
software is forcing the user to made trades between costs, services and service
levels. The software isn’t forcing the user into a pre-determined answer, but
constantly learning and evolving from the answers given to provide each user
with a well-rounded City based on their trade-off choices.
Why am I restricted with responses, why can’t I include or exclude options?
The
objective of the survey was to receive very specific responses and not generic
feedback on services. The survey doesn’t allow the user to make changes as the
software determines the length of the survey based on the number of attributes
that exists. Amendments by users would have caused the length of the survey to
potentially be far too long.
How have the services and options been determined?
The
survey is a continuation from the 2017-2027 Strategic Community Plan. This
survey builds on an extensive consultation process where members of the
community provided feedback, opinions and direction to the City. This feedback
was received through channels such as; community workshops, focus groups and
surveys. The survey represents services that are aligned with the aspirations
and objectives that are found in the Strategic Community Plan and provides
service level options that are possible within this scope.
Are the services and options in the survey realistic to the City of Canning?
Yes, everything has been based off the City’s
current services. Alternative service levels represent options that are based
on internal service reviews and possible future aspirations.
How have the costs of the service levels been determined?
The costs are
indicative and have been determined through the use of budgets, estimates and
assumptions. The costs represent realistic examples of how much each service
would cost compared to other services.
By completing the survey in its entirety and
providing your full contact details at the end of the survey. Your eligibility
to complete the survey may be checked by the City of Canning.
Marketintel will conduct a random draw
through the use of a random number generator (each survey response has a unique
identification number) on the finalisation of the survey (after Friday 6 April
2018).
Your personal information (name and contact
details) will only be used should you be a winner of a prize. Winner’s names
may be published online and in local newspapers (i.e. John from Queens Park).
The survey may save your progress if you have
cookies enabled in your internet browser, however to ensure that you do not
lose your progress we encourage people to complete the survey in one sitting.
Will there be a report published on the survey results?
Yes, the data will
be analysed and compiled into a report by Marketintel. This full report will be
published (April/May 2018), unaltered by the City of Canning.
The City of Canning will also analyse the report and publish a critical
analysis indicating the priorities that have been identified and possible
outcomes.
This survey will indicate the communities
desired levels for services. Decisions will not be solely made from the answers
but the survey results will be used as an input into decision making and will
inform further service reviews.
Can I get help completing the survey is English is not my first language?
The City can
provide limited interpreting services through a third party to help people
complete the survey. Please contact us for more information and to request
assistance.
Yes, please visit any of our libraries to
complete the survey. Please visit www.createyourowncity.com.au on
the free computers that are provided at each library.
You can address queries to the Project Manager,
Leah Horton (Monday to Wednesday) or Michael Swanepoel (Thursday to Friday) on customer@canning.wa.gov.au or
telephone 1300 422 664.
